Auction Plus Help Center

Get the most out of Auction Plus with our official documentation. Here, you’ll find clear instructions on setting up Auction Plus on your storefront, launching competitive auctions and offer campaigns, and managing the entire customer experience.

Auction Plus adds three core experiences to your Shopify store:

• Auctions for timed bidding

• Make an Offer for negotiated pricing

• Watchlists so customers can follow and share products

If you are setting up the app for the first time, start with the setup guides below. If you already have Auction Plus live, jump to the feature area or troubleshooting section you need.

Start Here

If you are new to Auction Plus, begin with these guides:

• Get Started with Auction Plus — Overview of Auctions, Make an Offer, and Watchlists

• Setup Wizard — Guided setup for core features

• Theme Setup — Enable the app in your Shopify theme

• How Checkout Works — Understand the customer checkout flow

Most Common Tasks

• Creating an Auction — Create and launch your first auction

• Managing Auctions — Manage and review auction activity

• Offer Rules — Control when customers can submit offers

• Declaring and Managing Winners — Finalize auction results and next steps

• Payment Reminders — Automatically prompt customers to complete payment

Browse by Feature

Auctions

• Getting Started with Auctions

• Auction Listing Settings

• Default Auction Settings

• Bulk Editing Auctions

Offers

• Get Started with Offers

• Managing Offers

• Adding the Offer Button

Watchlists

• Getting Started with Watchlists

• Adding the Follow Button

Products and checkout

• Product Fees

• Restricting Purchases for Auction Products

• How Checkout Works

Customers and bidders

• Managing Customers

• Bidder Registration and Approval

• Adding an Auctions Link to Customer Accounts

Troubleshooting

Start here if something is not working as expected:

• Common Issues

• FAQ

Need Help?

Email [e-mail] or open the in-app chat from your Auction Plus dashboard.