Banning Customers
Banning prevents a customer from placing bids and making offers.
How to Ban
Navigate to the Customers page.
Search for or click on the customer you want to ban.
On the customer detail page, click Ban Customer.
The ban takes effect immediately. Existing maximum bids from the customer remain active until they are outbid or manually deleted.
Tip: To remove a banned customer's bids, check the High Bids section on their detail page and click through to each auction listing to delete the bid.
How to Unban
Use the Banned filter tab to find the customer.
Click to open their detail page.
Click Unban Customer.
The customer's status returns to Active immediately.
Automatic Bans
Customers can be banned automatically after repeatedly failing to pay for wins. Each win canceled for non-payment records a strike, and customers who reach your strike threshold are banned from bidding. See Payment Deadlines and Unpaid Wins to configure this.
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