> For the complete documentation index, see [llms.txt](https://docs.auctionplusapp.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.auctionplusapp.com/customers-and-bidders/banning-customers.md).

# Banning Customers

Banning prevents a customer from placing bids and making offers.

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## How to Ban

1. Navigate to the **Customers** page.
2. Search for or click on the customer you want to ban.
3. On the customer detail page, click **Ban Customer**.

The ban takes effect immediately. Existing maximum bids from the customer remain active until they are outbid or manually deleted.

> **Tip:** To remove a banned customer's bids, check the **High Bids** section on their detail page and click through to each auction listing to delete the bid.

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## How to Unban

1. Use the **Banned** filter tab to find the customer.
2. Click to open their detail page.
3. Click **Unban Customer**.

The customer's status returns to Active immediately.

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## Automatic Bans

Customers can be banned automatically after repeatedly failing to pay for wins. Each win canceled for non-payment records a strike, and customers who reach your strike threshold are banned from bidding. See [Payment Deadlines and Unpaid Wins](/auctions/payment-deadlines.md#automatically-banning-repeat-offenders) to configure this.