Payment Reminders

Payment reminders help you follow up with customers who have won items or had offers accepted but haven't yet paid.

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Automatic Reminders

Auction Plus can send reminders automatically after a configurable delay.

1. Navigate to Settings > Auctions.

2. Find the Automations section.

3. Turn on Send payment reminders.

4. Choose Send reminder after and select 6, 12, 24, 48, or 72 hours.

5. Click Save.

Leave the delay unset to disable automatic reminders.

Note: Payment reminders are available on all paid plans.

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Manual Reminders

Send to one customer:

1. Navigate to the Customers page.

2. Click the customer with unpaid items.

3. Click Send Payment Reminder.

Send in bulk:

1. Navigate to the Customers page.

2. Filter by Awaiting Payment.

3. Select the customers you want to remind.

4. Click Send Payment Reminders from the bulk action bar.

One reminder email can be sent per customer per 12-hour period.

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What the Reminder Includes

Each reminder email contains the customer's unpaid items and a direct link to their Ready for Checkout page.

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Customizing the Reminder Email

Open Settings > Notifications, click Edit Templates, then update the Payment Reminder template.