> For the complete documentation index, see [llms.txt](https://docs.auctionplusapp.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.auctionplusapp.com/customers-and-bidders/payment-reminders.md).

# Payment Reminders

Payment reminders help you follow up with customers who have won items or had offers accepted but haven't yet paid.

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## Automatic Reminders

Auction Plus can send reminders automatically after a configurable delay.

1. Navigate to **Settings > Auctions**.
2. Find the **Automations** section.
3. Turn on **Send payment reminders**.
4. Choose **Send reminder after** and select 6, 12, 24, 48, or 72 hours.
5. Click **Save**.

Leave the delay unset to disable automatic reminders.

> **Note:** Payment reminders are available on all paid plans.

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## Manual Reminders

**Send to one customer:**

1. Navigate to the **Customers** page.
2. Click the customer with unpaid items.
3. Click **Send Payment Reminder**.

**Send in bulk:**

1. Navigate to the **Customers** page.
2. Filter by **Awaiting Payment**.
3. Select the customers you want to remind.
4. Click **Send Payment Reminders** from the bulk action bar.

> One reminder email can be sent per customer per 12-hour period.

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## What the Reminder Includes

Each reminder email contains the customer's unpaid items and a direct link to their Ready for Checkout page.

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## Customizing the Reminder Email

Open **Settings > Notifications**, click **Edit Templates**, then update the **Payment Reminder** template.