Custom Sender Domain

Send auction emails from your own domain instead of the default Auction Plus address. This gives your emails a professional, branded appearance.

Note: Custom sender domains are available on the Grow plan and above. See Plans for details on upgrading.

Why Use a Custom Sender Domain?

• Professional branding — Emails come from an address like [e-mail] instead of a generic address

• Consistent customer experience — Your customers see your brand at every touchpoint

Setup Steps

1. Enter Your Custom Email Address

1. Open Settings > Notifications

2. In the Email section, update Sender Email

3. Enter your desired sender email address (e.g., [e-mail])

2. Add DNS Records

You will need to add two DNS records to your domain. Auction Plus will provide the exact values for each record.

DKIM Record:

• Type: TXT

• Add this record to your domain's DNS settings

• This authenticates your emails and prevents spoofing

Return Path Record:

• Type: CNAME

• Add this record to your domain's DNS settings

• This ensures bounced emails are handled correctly

Tip: If you are unsure how to add DNS records, check your domain registrar's help documentation. You can typically add DNS records through the account where you registered your domain.

3. Verify Your Domain

1. After adding the DNS records, return to Settings > Notifications

2. Click Verify DNS Records

3. Auction Plus will check that your DNS records are correctly configured

4. Once verified, all outgoing emails will be sent from your custom address

Note: DNS changes typically take effect within a few hours, but can take up to 48 hours to fully propagate. If verification fails, wait and try again later.

Related

• Notification Types

• Customizing Email Templates

• Uploading Your Logo

• Admin Email Notifications