> For the complete documentation index, see [llms.txt](https://docs.auctionplusapp.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.auctionplusapp.com/integrations/set-up-outbid-sms-notifications-in-klaviyo.md).

# Set Up Outbid SMS Notifications in Klaviyo

Use an SMS flow when you want Klaviyo to send a message automatically after an outbid event.

Before you start:

* Connect the [Klaviyo Integration](/integrations/klaviyo.md).
* Complete [Klaviyo's SMS setup](/integrations/set-up-sms-in-klaviyo.md) before building flows.
* Enable [bidder registration](/customers-and-bidders/bidder-registration-and-approval.md) to collect customer phone numbers. 

{% hint style="info" %}
To activate bidder registration, visit the **Settings > Auction** page and scroll to the **Registration & Verification** section. Select **Auction Participants > All registered customers** and check the **SMS marketing consent** field under **Registration fields**.
{% endhint %}

**Syncing the Outbid notification to Klaviyo**

For events to appear in Klaviyo, they must first occur in Auction Plus. If you have not run an auction since you first connected your Klaviyo account, you'll need to create a test auction listing. Place a bid with one account. Then place a higher bid with another account. This sends the **Outbid** event to Klaviyo so you can use it in a flow. 

> Note: This step can be skipped if you've already run an auction with competing bids since you first connected Klaviyo. 

***

## Create the flow

1. Open **Flows** in Klaviyo.
2. Click **Create flow >** **Build your own**.
3. Select **Your Metrics**.\
   ![](/files/fs5ru2GexqQhHDbH1ZmI)
4. Choose **Auction Plus > Outbid**.
5. Click **Save**.
6. Click **Confirm and Save** if Klaviyo shows a confirmation modal.

***

## Add the text message action

1. Drag and drop **Text message** from the left sidebar to the trigger on the canvas.
2. Open the SMS step settings.\
   ![](/files/pz0CPow3DuuC6oLWeeAm)
3. Leave **Enable Text message quiet hours** turned on.

You can also add flow filters. This helps limit how often the same person gets a text.

Example filter:

* **Has not received this SMS** in the last **1 hour**.

***

## Set your message

Click **Edit** in the content section. Then paste this message:

```
You've been outbid on {{ event.product.title|default:'' }}! Try placing a higher bid {{ event.product.url|default:'' }}
```

You can click **Preview & test** to preview and send a test message with sample data. Click **Next** when you are ready to continue.

***

## Review and turn on the flow

1. Review quiet hours and any flow filters you have added.
2. Apply your changes by clicking **Review and turn on.**
3. Follow the steps to activate your flow.

{% hint style="info" %}
Use the [Klaviyo Event Reference](/integrations/klaviyo-events.md) if you want to inspect the event fields available in this flow.
{% endhint %}

If you need help with advanced flow behavior, contact Klaviyo support for additional assistance.