> For the complete documentation index, see [llms.txt](https://docs.auctionplusapp.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.auctionplusapp.com/integrations/set-up-payment-sms-notifications-in-klaviyo.md).

# Set Up Payment SMS Notifications in Klaviyo

Build an automated Klaviyo SMS flow that sends payment reminders from the Auction Won event.

Use an SMS flow when you want Klaviyo to send a payment reminder after an **Auction Won** event.

Before you start:

* Connect the [Klaviyo Integration](/integrations/klaviyo.md).
* Complete [Klaviyo's SMS setup](/integrations/set-up-sms-in-klaviyo.md) before building flows.
* Enable [bidder registration](/customers-and-bidders/bidder-registration-and-approval.md) to collect customer phone numbers.

{% hint style="info" %}
To activate bidder registration, visit the **Settings > Auction** page and scroll to the **Registration & Verification** section. Select **Auction Participants > All registered customers** and check the **SMS marketing consent** field under **Registration fields**.
{% endhint %}

**Syncing the Auction Won event to Klaviyo**

For events to appear in Klaviyo, they must first occur in Auction Plus. If no customer has won an auction since you first connected your Klaviyo account, create a test auction, place a bid, then end the listing. This sends the **Auction Won** event to Klaviyo so you can use it in a flow.

> Note: This step can be skipped if an auction listing has already been won since you first connected Klaviyo.

***

## Create the flow

1. Open **Flows** in Klaviyo.
2. Click **Create flow >** **Build your own**.
3. Select **Your Metrics**.\
   ![](https://317569236-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsQVmXQ0YPLAOjdunzCT9%2Fuploads%2FYdtvobXmCdyQX7HOuP3q%2Fimage.png?alt=media\&token=56f6c030-366f-404d-a308-ee9bcf2726e9)
4. Choose **Auction Plus > Auction Won**.
5. Set the re-entry criteria to **Allow re-entry after a time period** for at least 1 hour. This helps avoid sending too many SMS messages when a customer wins multiple items at once.\
   ![](https://317569236-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsQVmXQ0YPLAOjdunzCT9%2Fuploads%2FI4UkTJhHrGHAou5Twgc6%2Fimage.png?alt=media\&token=e3da937d-057d-4147-bbe2-28a1cd1eb794)
6. Click **Save**.
7. Click **Confirm and Save** if Klaviyo shows a confirmation modal.

***

## Add the text message action

1. Drag and drop **Text message** from the left sidebar to the trigger on the canvas.
2. The text message details will appears on the left\
   ![](https://317569236-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsQVmXQ0YPLAOjdunzCT9%2Fuploads%2F4tgPjY1omC2pDxdIRebO%2Fimage.png?alt=media\&token=4fdedffe-7e48-4310-bffd-b0de970c2ec8)
3. Leave **Enable Text message quiet hours** turned on.

***

## Set your message

Click **Edit** in the content section. Then paste this message:

```
  You won {{ event.product.title|default:'' }} for {{ event.winner.amount.display|default:'' }}! Complete your payment {{ event.payment_url|default:'' }}                                                  
```

You can click **Preview & test** to preview and send a test message with sample data. Click **Next** when you are ready to continue.

***

## Review and turn on the flow

1. Review quiet hours and any flow filters you have added.
2. Apply your changes by clicking **Review and turn on.**
3. Follow the steps to activate your flow.

If you need help with advanced flow behavior, contact Klaviyo support for additional assistance.

{% hint style="info" %}
Use the [Klaviyo Event Reference](/integrations/klaviyo-events.md) if you want to inspect the event fields available in this flow.
{% endhint %}