> For the complete documentation index, see [llms.txt](https://docs.auctionplusapp.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.auctionplusapp.com/offers/offer-rules.md).

# Offer Rules

Offer Rules let you automate how incoming offers are handled based on price thresholds you set. You can mannually review every offer, or set rules to automatically accept, decline, or counter offers that meet your criteria.

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## Creating a New Rule

1. Navigate to **Offers > Manage Rules** in your dashboard.
2. Click **Create Rule**.
3. Fill in the rule settings described below.
4. Click **Save**.

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## Rule Settings

### Rule Name

Enter a descriptive name for your rule. For example: "Auto-accept up to 15% off" or "Decline low-ball auction offers."

### Listing Type

Choose which type of listing this rule applies to:

* **Products** -- Standard product listings.
* **Auctions** -- Auction listings.

### Apply To

Choose the scope of the rule:

* **All products** -- The rule applies to all products in your store
* **Specific collections** -- The rule applies only to products within selected Shopify collections.
* **Specific products/variants** -- The rule applies only to specific products or variants you select.

### Auto Accept Threshold

Set the maximum discount you're willing to accept:

* **Discount Percentage** -- A percentage discount from the product price.
* **Discount Amount** -- A fixed dollar amount off the product price.

Enter the maximum amount or percentage you're willing to discount from the product price.

For example, if you set a 10% discount and a product is listed for $100.00, any offer of $90.00 or more will be automatically accepted.

### Auto Decline Threshold

Set the maximum discount you're willing to consider before declining:

* **Discount Percentage** -- A percentage discount from the product price.
* **Discount Amount** -- A fixed dollar amount off the product price.

Enter the maximum amount or percentage you're willing to discount before automatically declining an offer.

For example, if you set a 10% discount and a product is listed for $100.00, any offer that is less than $90.00 will be automatically declined.

### Auto-Counter

Toggle this on to automatically send a counter-offer at your auto accept threshold when an offer falls between your auto accept and auto decline thresholds.

### Offer Duration

Set how long offers remain valid before they expire automatically.

### Max Offers Per Customer

Limit the number of offers a single customer can submit on a given product per day, or per auction listing.

### Status

* **Active** -- The rule takes effect immediately.
* **Disabled** -- The rule is saved but won't process offers until you activate it.

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## Rules Hierarchy

When multiple rules could apply to the same product, Auction Plus uses the most specific rule:

1. **Specific product rules** take priority over other rules.
2. **Specific collection rules** take priority over "all product" rules.
3. **All products rules** are used when no other rules apply.

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## Editing a Rule

1. Navigate to **Offers > Manage Rules**.
2. Click on the rule you want to edit.
3. Make your changes.
4. Click **Save**.

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## Deleting a Rule

1. Navigate to **Offers > Manage Rules**.
2. Click on the rule you want to delete.
3. Click **Delete** on the rule detail page.
4. Confirm the deletion.

> **Note:** Deleting a rule is permanent. Any offers that were already processed by the rule are not affected, but future offers will no longer be processed by that rule.

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## Fully Automating Offers

To have Auction Plus handle all offers without any manual intervention, configure both the auto accept and auto decline thresholds to the same value. For example:

1. **Auto Accept Threshold** -- $10 fixed max discount amount
2. **Auto Decline Threshold** -- $10 fixed max discount amount

In this scenerio, if a product is listed for $100.00, any offer of $90.00 or more will be automatically accepted. Any offer less than $90.00 will be automatically declined. If the Auto Counter option is toggled, any offer of less than $90.00 will receive an automatic counteroffer of $90.00.

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## Next Steps

* Learn about the full offers workflow in [Get Started with Offers](/offers/get-started-with-offers.md).
* Manage incoming offers from the [Offers page](/offers/managing-offers.md).